FAQ

Shipping

Do you ship to (insert country)?

Yes. If you can checkout, we will ship to you. If you for some reason don't see your country as a selectable country during checkout, let me know at info(at)55his.com.

How much does it cost to ship to (insert country)?

Just add the items to your cart like you normally would and you will have the option to get an estimate with real time shipping costs before checking out. 

I have a question about my order. Who do I contact?

Shoot me a line at info(at)55his.com and I’ll get back to you within an average of 8 seconds. My name is Ross, I'm the only employee here and I will do everything I can to help. 

I’ve placed my order, when should I expect to receive it?

It's one guy over here packing up your stuff and processing it so please have a little mercy. US orders are normally shipped within 72 hours but I try to process orders daily. As soon as your order is processed you will receive a tracking number via email. Orders are processed via United States Postal Service. 

*In the event that you order prints or cards AND a poster, the order will be split into 2 packages. Tubes normally take 1-2 business days longer than flat mailers. If they don't arrive at the same time do not fret, check your tracking number and expect them within the next two business days. If they don't arrive within 2 business days then yeah, something is probably wrong and please contact me. I'll get to the bottom of it and ship another one out.  

International orders can take up to 24 business days for delivery unless you are from Italy in which it can take 8 years. Customs has been known to flag packages and this may delay international deliveries. I don't currently have the ability to offer tracking on international packages. Tracking packages puts international orders into registered mail territory and more than quadruples the price/effort needed to ship a package. 

How do you ship your products?

18×24 Prints are shipped via USPS inside a rigid kraft tube. The prints are wrapped up with custom 55 Hi's branded paper. All other prints are packaged inside a cellophane wrapping and shipped via USPS First Class Mail inside a flat, stiff fiberboard envelope.

US orders will receive a tracking number via email as soon as the order is packaged and ready for shipment. International orders will receive an email confirmation as soon as the order is packaged and en route. 

My order arrived damaged, can you help?

It is rare that items arrive with any damage but in the event that your order is damaged in transit please get in touch and I will ship out a replacement at no charge. If it is not possible to replace your order a refund will be given.

Returns 

Do you accept returns or exchanges?

Yes. I am in the business of making people happy and if you are in any way unsatisfied with your item upon receiving it, please e-mail me at info@55his.com and we can return, refund, or exchange free of charge. 

Privacy Policy

How secure is this store?

We implement a variety of security measures to maintain the safety of your personal information when you place an order or enter, submit, or access your personal information. We offer the use of a secure server. All supplied sensitive/credit information is transmitted via Secure Socket Layer (SSL) technology and then encrypted into our Payment gateway providers database only to be accessible by those authorized with special access rights to such systems, and are required to keep the information confidential. After a transaction, your private information (credit cards, social security numbers, financials, etc.) will not be stored on our servers.

Do we disclose any information to 3rd parties? 

Absolutely not. We do not sell, trade, or otherwise transfer to outside parties your personally identifiable information. 

Other Questions

I want to know more about your journey of starting 55 Hi's and I have about 35 minutes to spare?

Check out this video of a talk I gave at my Alma Mater, Kutztown University (especially if you are a design student). If you aren't a design student, it gets good around mid-way through.

Did you happen to read an article, by Dan Stiles that changed your life and caused you to start 55 Hi's?

Why yes I did. Wow you're very informed. If you would like to read that article too, you can find it right here.

How did you come up with the name 55 Hi's?

I'm never telling.

How do I get instant updates on new product releases? I don't want to be out of the loop for a second.

The best way to be kept up to date with new releases is to follow us on Instagram or give us a like on the 55 Hi's Facebook Page. This way, updates will be shown in your newsfeed.

You can also sign up for the 55 Hi's Newsletter. Periodic updates are sent out when new items are released. Just click here and put in your email address.

I have a question that isn't listed here! What in the holy heavens should I do?!

Email me at info@55his.com and we shall hold palaver.

You seem to be having a lot of fun phrasing these questions as the reader. What's up with that?

Well, I find fun in the simple things like sarcastically complimenting myself in the FAQ section of my website.