Do you ship to (insert country)?
Yes. If you can checkout, we will ship to you. If you for some reason don't see your country as a selectable country during checkout, let me know at email@example.com.
How much does it cost to ship to (insert country)?
Just checkout like you normally would with the items and quantities in your cart and you will get real time shipping costs.
I have a question about my order. Who do I contact?
Shoot me a line at firstname.lastname@example.org and I’ll get back to you within an average of 8 seconds. My name is Ross, I'm the only employee here and I will do everything I can to help.
I’ve placed my order, when should I expect to receive it?
It's one guy over here packing up your stuff and processing it so please have a little mercy. US orders are normally shipped within 72 hours but I try to process orders daily. As soon as your order is processed you will receive a tracking number via email. Orders are processed via United States Postal Service.
*In the event that you order prints or cards AND a poster, the order will be split into 2 packages. Tubes normally take 1-2 business days longer than flat mailers. If they don't arrive at the same time do not fret, check your tracking number and expect them within the next two business days. If they don't arrive within 2 business days then yeah, something is probably wrong and please contact me. I'll get to the bottom of it and ship another one out.
International orders can take up to 24 business days for delivery unless you are from Italy in which it can take 8 years. Customs has been known to flag packages and this may delay international deliveries. I don't currently have the ability to offer tracking on international packages. Tracking packages puts international orders into registered mail territory and more than quadruples the price/effort needed to ship a package.
How do you ship your products?
18×24 Prints are shipped via USPS inside a rigid kraft tube. The prints are wrapped up with custom 55 Hi's branded paper. All other prints are packaged inside a cellophane wrapping and shipped via USPS First Class Mail inside a flat, stiff fiberboard envelope.
US orders will receive a tracking number via email as soon as the order is packaged and ready for shipment. International orders will receive an email confirmation as soon as the order is packaged and en route.
My order arrived damaged, can you help?
It is rare that items arrive with any damage but in the event that your order is damaged in transit please get in touch and I will ship out a replacement at no charge. If it is not possible to replace your order a refund will be given.
Do you accept returns or exchanges?
Yes. I am in the business of making people happy and if you are in any way unsatisfied with your item upon receiving it, please e-mail me at email@example.com and we can return, refund, or exchange free of charge.
How secure is this store?
We implement a variety of security measures to maintain the safety of your personal information when you place an order or enter, submit, or access your personal information. We offer the use of a secure server. All supplied sensitive/credit information is transmitted via Secure Socket Layer (SSL) technology and then encrypted into our Payment gateway providers database only to be accessible by those authorized with special access rights to such systems, and are required to keep the information confidential. After a transaction, your private information (credit cards, social security numbers, financials, etc.) will not be stored on our servers.
Do we disclose any information to 3rd parties?
Absolutely not. We do not sell, trade, or otherwise transfer to outside parties your personally identifiable information.
I want to know more about your journey of starting 55 Hi's and I have about 35 minutes to spare?
Check out this video of a talk I gave at my Alma Mater, Kutztown University (especially if you are a design student). If you aren't a design student, it gets good around mid-way through.
Did you happen to read an article, by Dan Stiles that changed your life and caused you to start 55 Hi's?
Why yes I did. Wow you're very informed. If you would like to read that article too, you can find it right here.
I missed out on a limited edition print and now it’s sold out. Will you reprint it?
No. As of March 2013, all prints and posters in the 55 Hi's store will be Limited Edition in the truest sense of the word. One run, in one color combination will be printed in a set quantity and then once it sells out it will be gone forever. We believe this adds value and excitement to owning a piece of artwork and nobody wants what everyone has, right?
How did you come up with the name 55 Hi's?
I'm never telling.
How do I get instant updates on new product releases? I don't want to be out of the loop for a second.
I have a question that isn't listed here! What in the holy heavens should I do?!
Email me at firstname.lastname@example.org and we shall hold palaver.
You seem to be having a lot of fun phrasing these questions as the reader. What's up with that?
Well, I find fun in the simple things like sarcastically complimenting myself in the FAQ section of my website.
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